Frequently asked questions

Yes, a transfer service between your accommodation and the boarding point can be arranged upon request. This service is available at an additional cost, which varies depending on your location on the island. Please let us know when you make your reservation request, and we will provide you with all the necessary information.

Yes. We can adapt meals to specific dietary requirements (halal, gluten-free, vegetarian, etc.). Please inform us at the time of booking so we can prepare everything accordingly.

Yes. All snorkeling equipment is available on board and provided free of charge during the excursion.

Yes and no — it depends on the excursion and sea conditions. Some excursions, especially those outside the lagoon (such as the Northern Islands), may involve crossings that can sometimes be a bit rough. It is therefore important to inform us in advance if a pregnant woman, a baby, or someone with specific health considerations will be joining the trip. This allows us to adapt or reschedule the excursion if necessary to ensure everyone’s safety. For lagoon excursions, there is generally no issue: •⁠ ⁠babies from around 3 months old •⁠ ⁠outside the lagoon: preferably from 5–6 months old, only if sea conditions are very calm. Safety is always our priority.

We accept: •⁠ ⁠cash (Mauritian rupees or foreign currencies, subject to exchange rate) •⁠ ⁠credit cards (except American Express) •⁠ ⁠PayPal

Yes, under certain conditions: •⁠ ⁠cancellation less than 48 hours before departure: deposit is non-refundable •⁠ ⁠cancellation less than 5 days before departure: 30% of the deposit is retained (administrative fees) •⁠ ⁠cancellation more than 5 days before departure: full refund of the deposit If the excursion is cancelled due to weather conditions and cannot be rescheduled, the deposit will be fully refunded.

Yes. For full-day excursions: •⁠ ⁠meals are included •⁠ ⁠alcoholic and non-alcoholic drinks are included (water, soft drinks, fruit juice, beer, punch) Other drinks can be arranged upon request. Some options may involve an additional cost, especially certain alcoholic beverages. For half-day excursions: •⁠ ⁠alcoholic and non-alcoholic drinks are always included •⁠ ⁠depending on the excursion, breakfast may be included.

We pay very close attention to weather conditions. A first weather check is carried out 48 hours before the excursion, and a second check is done on the same morning if necessary. We do not go out to sea in case of: •⁠ ⁠strong swell •⁠ ⁠heavy continuous rain •⁠ ⁠unsafe sea conditions •⁠ ⁠cyclone warnings If the excursion is cancelled due to weather conditions, we will offer a reschedule or a full refund of the deposit if rescheduling is not possible. Tropical showers can sometimes be brief and unpredictable, but we always make decisions with your comfort and safety in mind.
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